1. Bern University of Applied Sciences
  2. Bern Academy of the Arts
  3. Continuing Education
  4. Service Management & Customer Experience
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Service Management & Customer Experience

Do you want to develop value-adding services for your customers using a holistic approach and digital tools? In the CAS Service Management & Customer Experience we show you how.

Do you prioritise service and customer experience and would you like to position your company more strongly in the direction of service design & customer experience? If so, then this CAS is your next step: 

  • You apply Service Management & Customer Experience. This allows you to continuously optimise your organisation and consequently the customer experience.
  • You will develop customer-oriented service processes and maximise your customer potential.
  • You use digitalisation and data to manage your company and continuously improve processes and workflows.
  • You will develop market research concepts to gain customer insights. You will also develop a touchpoint strategy with which you can manage your customer interactions in a targeted manner.

For further information and registration, please visit the German website. 

Factsheet

  • Degree/Certificate Certificate of Advanced Studies (CAS)
  • Duration 17 study days
  • Schedule see schedule
  • Application deadline 6 weeks before start, later registration possible if places are available
  • ECTS credits 12 ECTS-Credits
  • Costs CHF 8’500
  • Teaching language German
  • Location Bern, Schwarztorstrasse 48
  • School Business School
  • Next session Please visit the German website for more information

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